Legal
Access Terms & Conditions
Last updated: September 2026 · Applies to ACCESS by Re-call.me hosts and guests within the Re-call.me ecosystem.
1. Acceptance of Terms
By creating doors, issuing #BookDirect quotes, or using a digital unlock link on ACCESS by Re-call.me, you agree to these Terms and the shared ecosystem rules of Re-call.me. If you do not agree, do not use the service. Organiser authentication is shared with EVENTS by Re-call.me.
2. Ecosystem & Service Description
ACCESS is part of the Re-call.me product family (professional identity wallet, EVENTS, and ACCESS). It provides host tools to manage property doors, Shelly-compatible unlock relays, guest payment quotes (#BookDirect), and time-bound digital keys (1-Tap Web Unlock / Wallet passes). The platform does not replace licensed locksmith, fire-safety, or tenancy obligations.
3. Accounts & Acceptable Use
You must provide accurate account details, keep credentials confidential, and use Access only for lawful property access. Prohibited uses include fraud, harassment, circumventing building security policies, or processing guest data without a lawful basis. We may suspend accounts that abuse the service or violate these Terms.
4. #BookDirect Payments
ACCESS by Re-call.me does not process card payments for bookings on your behalf. Hosts may share external payment links or bank transfer details. Hosts are solely responsible for confirming funds, issuing refunds, tax records, and consumer-law compliance. Confirming payment issues digital keys — reverse that decision carefully.
5. Digital Keys & Smart Access Hardware
Digital keys are valid only within their validFrom / validTo window. Unlock attempts are logged for security. Hosts must keep Shelly Cloud credentials and LAN IPs confidential. Misconfigured hardware or network outages may prevent unlock; Re-call.me is not liable for denied entry, lockouts, or property damage.
6. Door Photos & Media
Door facade photos uploaded by hosts are processed (auto-orient, resized, WebP) and stored under our Access media storage. By uploading, you grant a licence to store and display those images for Access pages. Do not upload unlawful or infringing material. Photos are unlinked when a door is deleted or a photo is replaced.
7. Data Retention & Access Security
In compliance with GDPR principles of storage limitation and for server hygiene, the following Access records are retained for 90 days and then permanently deleted by automated cleanup:
- #BookDirect booking quotes and payment metadata
- Guest digital keys (AccessPass)
- Physical door unlock audit logs (AccessLog)
Hosts must export CSV archives from the Access dashboard regularly for accounting, tax, and security records. Door configuration (name, address, Shelly settings, cover photo) is kept while the door exists and is removed when the door is deleted.
Smart Access & Installation Data Retention Policy (UK GDPR Compliant)
1. Installation Survey Media: Photographs of doors, locks, frames, and power proximities uploaded during the installation booking survey are retained solely for engineering review. All survey media files are permanently and irreversibly unlinked and purged from our server storage exactly 90 days following marked installation completion, or after 30 days for unconfirmed, abandoned orders.
2. Digital Access Passes & Guest Privacy: In strict compliance with the UK GDPR and the Data Protection Act 2018, all guest personally identifiable information (including guest email addresses and telephone numbers) attached to expired digital access credentials is automatically redacted and anonymised exactly 90 days post-departure (after the scheduled valid-to check-out date).
3. Physical Entry & Unlock Logs: Physical door unlock logs, relay trigger timestamps, and security audit trails are preserved for an operational retention window of 90 days from generation, after which they are permanently cleared from database records. Property owners, hosts, and venue managers are solely responsible for downloading periodic CSV audit exports from their dashboard to maintain long-term archives for taxation (HMRC), accounting, or private security compliance.
8. Privacy & Contact Channel
We do not publish physical addresses, phone numbers, or open email addresses on Access public pages. Support enquiries are accepted only through the secure web form at /access/contact (honeypot-protected against bots).
9. Host Responsibilities
You are responsible for accurate addresses and geotags, lawful use of guest personal data, hardware safety, and who receives unlock links. Do not use Access for unlawful short-lets or to circumvent building security policies.
10. Limitation of Liability
ACCESS by Re-call.me is provided “as is”. We are not liable for indirect or consequential damages including denied entry, payment disputes between hosts and guests, Shelly / IoT third-party outages, or misuse of shared unlock links.
11. Related Terms
Events product terms continue to apply to the shared organiser account: Events Terms & Conditions. Platform identity product terms: Re-call.me T&C / FAQ.
12. Contact
Questions about these Terms: use the Access Contact form only.