Access FAQ

Guests open the door via an Apple Wallet / Google Wallet pass or the mobile 1-Tap web unlock button. Within the valid booking window, a single tap pulses your Shelly-connected electric strike or magnetic lock so the guest can push the door open.

No apps required. Passes work natively in Apple Wallet and Google Wallet, or guests can unlock from any modern mobile browser using the secure 1-Tap link you issue.

Hosts create a direct booking quote with 0% OTA fees. Guests pay via your external card link (Revolut / PayPal / Stripe) or bank transfer. After you confirm payment on the Access Hub, digital keys are issued instantly for the stay window.

Any 12V fail-secure electric strike, magnetic lock, or turnstile paired with a Shelly 1 Gen3 dry-contact relay (LAN IP and/or Shelly Cloud Device ID + Auth Key). Configure pulse duration from the door editor on Access Hub.

Booking records, guest access passes, and unlock logs are retained for 90 days before automated GDPR data cleanup. Export CSV archives from Access Hub regularly for accounting and security records. See our Terms & Conditions.